The Human View
A Chief Satisfaction Officer
What would business look like if every company had a Chief Satisfaction Officer? Since satisfaction goes to the heart of business - meeting human needs - the CSO would be responsible to all of the com... ...more
[The Human View]
October 02, 2023•3 min read
Integrating Well-Being, Culture & Engagement
The buzz for “engagement” continues apace in the media, in government, in business, and in benefits. Less noticed, though perhaps more noteworthy, a cadre of intellectuals, scientists, visionaries and... ...more
[The Human View] ,[Employers] [Consultants & Brokers] [Point Solutions] [Well-Being & Clinical Mgmt] &[Activate & Engage]
September 19, 2023•4 min read
Messages, Lessons & Problems
The Message-Lesson-Problem model developed by the late Thomas Leonard and Coach Steve Straus is a great tool for most of our human experiences. The basic premise of the model is that it is better to b... ...more
[The Human View] ,[Employers]
September 05, 2023•6 min read
Sacred Agreements
In the tapestry of modern organizational dynamics, the concept of "Sacred Agreements" transcends mere contracts or policies. It's a profound recognition of the intertwined destinies of employees, thei... ...more
[The Human View] ,[Employers] &[Activate & Engage]
August 21, 2023•5 min read
The Demand for More
When Oliver Twist pleaded, "Please, sir, may I have some more?" he presaged a deafening chorus of echoes that would resound across the Atlantic 185 years later. ...more
[The Human View]
August 08, 2023•5 min read
Benefits Marketing is Supplanting Benefits Communication
In the world of employee benefits, communication has long been the cornerstone of HR and Benefits teams' efforts to inform employees about their available options. ...more
[The Human View] ,[Employers] [Consultants & Brokers] &[Activate & Engage]
July 25, 2023•5 min read
Mark Head
President
With 4 decades of combined experience in employee benefits consulting, wellness and health management, Head brings a unique combination of dynamic perspectives into a clear vision of where the future of health care is moving - and it's moving towards deeper human connection, awareness, and engagement...
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